Website Privacy Policy

Last updated: 7 September 2026

This privacy policy explains how personal information is collected, used and protected when you visit or interact with https://clairescopywriting.co.uk/.

For the purposes of UK data protection law, Claire’s Copywriting is the data controller for personal information collected through this website.

1. Information We May Collect

We may collect personal information when you:

  • Complete a contact or enquiry form

  • Contact us by telephone

  • Communicate with us regarding our services

  • Browse or interact with the website

  • Accept optional cookies through the cookie consent banner

The information collected may include:

  • Your name

  • Your telephone number

  • Your email address

  • Your business or organisation name

  • Information included within your enquiry or message

  • Your IP address

  • Your browser type, device information and operating system

  • Information about how you use the website

  • Your cookie preferences

Please avoid including sensitive personal information in an enquiry unless it is necessary.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries submitted through the website

  • Contact you about the services you have requested

  • Provide information or quotations

  • Manage ongoing correspondence

  • Operate, maintain and improve the website

  • Monitor website performance and visitor activity

  • Protect the website against spam, fraud, misuse and security threats

  • Meet legal, regulatory and administrative requirements

We will not use your personal information for purposes that are incompatible with those described in this policy.

3. Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

Consent

Where you have actively agreed to a particular use of your information, including the use of optional analytics or marketing cookies. You can withdraw your consent at any time.

Contract

Where processing is necessary to take steps at your request before entering into a contract or to provide an agreed service.

Legitimate interests

Where processing is necessary for the reasonable operation, administration, improvement or security of the website, provided that these interests do not override your rights and freedoms.

Legal obligation

Where we need to process or retain information to comply with a legal requirement.

4. Contact Forms and Enquiries

When you submit an enquiry through the website, the information you provide will be used to review and respond to your message.

Website enquiries may be delivered by email and may also be processed by the website’s hosting provider, form software, security services or email provider.

Submitting an enquiry does not automatically subscribe you to marketing communications.

5. Cookies

This website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website.

Cookies may be used to:

  • Enable essential website functions

  • Remember your cookie preferences

  • Maintain the security and performance of the website

  • Understand how visitors use the website

  • Support embedded content or third party website features

Strictly necessary cookies may be used without consent where they are required for the website to function.

Optional cookies, including analytics or marketing cookies, will only be used after you have provided consent through the cookie consent banner.

You can accept, reject or manage optional cookies through the banner. You can also change your browser settings to block or delete cookies, although this may affect how parts of the website work.

Your consent preferences should be made as easy to withdraw as they are to provide.

6. Website Analytics

The website may use an analytics service to understand how visitors interact with its pages. Depending on the service and your consent choices, this may collect information such as:

  • Pages visited

  • Time spent on the website

  • Approximate location

  • Device and browser information

  • Referring websites

  • Interactions with website features

Analytics cookies will only be activated where required consent has been provided.

Analytics information is generally used in an aggregated form to improve the website and understand its performance.

7. Website Hosting and Security

The website is hosted by a third party hosting provider. The hosting provider may process technical information, such as IP addresses, server logs and security records, to deliver the website and protect it against malicious activity.

Reasonable technical and organisational measures are used to protect personal information. However, no website or internet transmission can be guaranteed to be completely secure.

8. Sharing Your Information

Personal information may be shared with trusted service providers where necessary to operate the website or respond to your enquiry. These may include:

  • Website hosting providers

  • Email and communication providers

  • Website developers and support providers

  • Analytics providers

  • Form, security and spam prevention services

  • Professional advisers

  • Government bodies, regulators or law enforcement agencies where legally required

Service providers should only process personal information for the agreed purpose and must protect it appropriately.

Personal information is not sold to third parties.

9. Third Party Services and Links

The website may contain links to third party websites or use embedded content provided by other organisations.

Interacting with third party content may allow those organisations to collect information about you. Their processing is governed by their own privacy and cookie policies.

We are not responsible for the privacy practices or content of external websites.

10. International Data Transfers

Some website or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by law. These may include an adequacy decision, approved contractual protections or another legally recognised transfer mechanism.

You can contact us for further information about the safeguards used for international transfers.

11. How Long We Keep Your Information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The nature of the information

  • The purpose for which it was collected

  • Whether an enquiry develops into a client relationship

  • Legal, tax, insurance or regulatory requirements

  • The need to establish, exercise or defend legal claims

Information that is no longer required will be securely deleted, anonymised or otherwise removed.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Ask for access to your personal information

  • Ask for inaccurate information to be corrected

  • Ask for your personal information to be deleted

  • Ask for the use of your information to be restricted

  • Object to certain uses of your information

  • Ask for information to be transferred to you or another organisation

  • Withdraw consent where processing is based on consent

  • Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exceptions.

You will not normally be charged for exercising your rights. Additional information may be requested to confirm your identity before a request is completed.

13. Children’s Privacy

This website and its services are not intended for children. We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information through the website, please contact us so that the matter can be investigated.

14. Contacting Us About Privacy

If you have questions about this policy or wish to exercise your data protection rights, please contact:

Claire’s Copywriting
Website: https://clairescopywriting.co.uk/
Telephone: 07481 112 492

15. Complaints

If you are concerned about how your personal information has been handled, please contact us first so that the matter can be investigated.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

16. Changes to This Policy

This privacy policy may be updated occasionally to reflect changes to the website, the services used or applicable legal requirements.

The latest version will be published on this page with the updated date shown at the top.